Monday 10 August 2009

Computer Freezing a computer fault ?

I was called out a week or so ago to a customer who had previously taken her computer to a so called expert who advised her that the reason behind her computer problems [computer would lock up after a minute or so after booting or under stress conditions] was due to heat and that she had fan problems and suggested her computer needed replacing or along those lines

within a few minutes of investigation i noticed that infact the computer was operating fine, no evidence of fan failure or noisy bearings, HD seemed to be fine with no corruption neither was the computer freezing, XP reported no software problems nor hardware problems, my suspicions then moved from software to a possible hardware fault, as the computer was only a few years old the bios offered the facility to show realtime voltage and temps, once again the temps were fine and that associated with a 478 celeron, voltages seemed a bit low but hardly under the ATX thresholds, now to eliminate any further problems i tested the ram within a dos environment and it came back clear so i then went to stress test hardware components within xp and bingo, as soon as cpu usage hit 100% the computer locked up, i tried again and it locked up immediately

To finish this article a new PSU and an hour later the computer was operating stable, she was charged 50% less than her previous quote, it always helps to get a second opinion and unfortunately the likes of PC world give PC repair a very expensive name

5 comments:

  1. Hello,
    I had face similar problem but as the expert says there will be fault in my fan and environment near the CPU i took my PC in A.C. Room and now it's working absolutely fine and i feel bad for you that you have to face many problems for your PC Any way thanks for sharing your story with us..


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  2. cheers man :)

    personally I think PSU's are a very under rated component

    5 - 10 years ago they either worked or they didnt

    now with the quad core cpu's and crossfire ATi cards either your PSU can offer stable volt rails or BSOD, locks ups and reboots

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  3. When your computer comes from the factory with it's default settings, it has been optimized to run properly with all the software running correctly and in unison. Over time, as you add files and software - and just as importantly, remove files and software - your computer gets farther and farther away from it's optimal settings. To put this in perspective, it would be like adding parts to your car, and then removing some other parts and then adding more parts after that. Finally, your car doesn't run very well anymore -

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  4. When a compute freezes, there are literally hundreds of different reasons. To find out which one is able to take your research day computer technician and not a little money to resolve. The first thing he will do is remove as much easy and obvious things that have always caused a PC to freeze.

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